Shipping policy
Thank you for shopping with KC Smash Pickleball. We are committed to processing and shipping your order as quickly as possible.
Shipping Locations
At this time, KC Smash ships within the United States only.
Order Processing
Standard retail orders are typically processed and shipped within 1 business day after payment has been received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume, holidays, or unforeseen circumstances, processing times may be slightly extended. If a significant delay occurs, we will contact you using the email address provided with your order.
Treasure Island Shipping & Delivery
Treasure Island orders follow a separate production and delivery process from our standard retail products.
For newly produced units, typical production time is approximately 30–40 days. When inventory is already available, this stage may be significantly shorter.
Treasure Island is transported to the United States primarily by ocean freight, with typical ocean transit of approximately 30 days. KC Smash coordinates the door-to-door logistics process, including U.S. customs clearance, applicable duties and final delivery to the agreed destination.
Shipping and delivery details will be reviewed with the customer as part of the Treasure Island quote and project process before the order is finalized. Production, transit and delivery timelines are estimates and may be affected by circumstances outside KC Smash’s control.
Shipping Rates and Delivery Times
For standard retail orders, shipping costs are calculated at checkout and are paid by the customer.
Available shipping methods, carriers, estimated delivery times, and shipping rates will be displayed during checkout. Delivery times vary depending on the shipping option selected and the destination of the order.
Please note that all delivery dates and transit times are estimates provided by the carrier and are not guaranteed by KC Smash.
Treasure Island shipping and delivery costs are determined as part of the individual project quote and are not calculated through standard website checkout.
Order Tracking
Once a standard retail order has shipped, you will receive a shipping confirmation email containing tracking information so you can monitor the progress of your delivery.
For Treasure Island orders, KC Smash will provide shipping and delivery updates throughout the logistics process as they become available.
Incorrect Shipping Addresses
Please carefully review your shipping address before submitting your order.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at kcsmashpickleball@gmail.com.
If an order is returned to KC Smash due to an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for any additional shipping charges required to reship the order.
For Treasure Island orders, any change to the agreed delivery destination should be communicated to KC Smash as early as possible, as changes after production or shipping arrangements have been finalized may affect logistics, timing, or cost.
Shipping Delays
KC Smash is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, customs processing, labor disruptions, or other circumstances beyond our control.
Lost, Damaged, or Missing Shipments
If your order arrives damaged, appears lost in transit, or is missing, please contact us promptly at kcsmashpickleball@gmail.com.
We may request photographs of the product, packaging, and shipping label in order to assist with carrier claims and determine the appropriate resolution.
Questions
If you have any questions regarding shipping or delivery, please contact us at:
kcsmashpickleball@gmail.com