Refund policy
We have a 30-day return policy for eligible standard retail products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging. Proof of purchase or order confirmation is required.
To start a return, please contact us at kcsmashpickleball@gmail.com. Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Approved standard-product returns should be sent to:
KSEAZ LLC
1079 Tamiami Trail N, Unit #403, Nokomis, Fl, 34275
Treasure Island Orders
Treasure Island is a large-format product that may be produced specifically for the customer’s selected size and order requirements. Treasure Island orders are therefore not covered by KC Smash’s standard 30-day return policy.
After an order is placed, KC Smash will contact the customer to confirm the selected size, delivery information, intended use, and any other important order details before production is authorized.
A Treasure Island order may be cancelled before production is authorized. Once the customer’s order details have been confirmed and KC Smash has authorized production with the manufacturing partner, the order becomes non-cancellable and is not eligible for a change-of-mind return or refund.
If a Treasure Island arrives damaged, defective, incorrect, or materially different from the confirmed order, please contact KC Smash as soon as possible so we can review the issue and determine the appropriate solution.
Customer Responsibility for Return Shipping
For eligible standard retail products, if your claim is approved, KC Smash will provide a replacement or refund, at your choice & at no additional cost to you. Treasure Island claims will be reviewed individually based on the nature of the issue and the confirmed order details.
If a return request is approved, KC Smash will provide a prepaid return shipping label. An applicable return shipping fee may be deducted from the customer’s refund amount. This fee is generally based on KC Smash’s standard return shipping rates but may be adjusted when necessary to reflect the actual return shipping cost.
Return shipping fees will not apply when the return is the result of a defective, damaged, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if:
- Your item arrives damaged during transit
- Your item is defective
- You receive the wrong item
To help us evaluate the issue, please include your order number along with photos of the product and packaging when contacting us.
For eligible standard retail products, if your claim is approved, KC Smash will provide a replacement or refund, at your choice, at no additional cost to you.
Treasure Island claims will be reviewed individually, and the appropriate remedy will be determined based on the nature of the issue and the confirmed order details.
In certain situations, KC Smash may request the return of the original item or additional photographs before approving a refund or replacement.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use, wear, damage, or alteration after delivery
- Products not returned in their original packaging
- Products damaged due to misuse, neglect, improper storage, or normal wear and tear
- Treasure Island orders after production has been authorized, except where a return or other remedy has been expressly approved by KC Smash.
Exchanges
Exchanges are only available for items that arrive damaged, defective, or incorrect, and must be approved by KC Smash.
If an exchange is approved, KC Smash will provide instructions for returning the original item and will arrange shipment of the replacement item once the original item has been received and inspected, when applicable.
Exchanges are not available for normal wear and tear, customer misuse, accidental damage, or change-of-mind purchases.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at kcsmashpickleball@gmail.com.
Questions
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
kcsmashpickleball@gmail.com